Terms and Conditions - Hedge Trimming Coney Hall
Welcome to Hedge Trimming Coney Hall. Please read these Terms and Conditions carefully before engaging our services. By availing ourselves, you agree to be bound by the following terms.
1. Services Provided
Our company specializes in professional hedge trimming services, ensuring your gardens and outdoor spaces are maintained to the highest standards. Services include:
- Trimming and shaping of hedges
- Removal of overgrown branches
- Health assessments of hedges
- Consultation on hedge maintenance
2. Booking and Scheduling
Appointments can be made via phone or our online booking system. We strive to accommodate your preferred schedule, but appointments are subject to availability.
2.1. Confirmation
Upon booking, you will receive a confirmation of your appointment via email or SMS. Please ensure your contact details are accurate.
2.2. Cancellations and Rescheduling
If you need to cancel or reschedule, notify us at least 24 hours in advance. Failure to do so may result in a cancellation fee.
3. Pricing and Payment
Our pricing is competitive and based on the scope of work required. An estimate will be provided prior to commencement of services.
- Payments are due upon completion of the job.
- Accepted payment methods include cash, credit/debit cards, and bank transfers.
- Late payments may incur additional charges.
4. Liability and Insurance
We are fully insured to protect against any potential damages during our service. However, clients are responsible for safeguarding valuable items in the service area.
4.1. Damage Policy
In the unlikely event of damage, please notify us immediately. We will assess the damage and arrange for necessary repairs or compensation.
5. Client Responsibilities
To ensure effective service delivery, clients are expected to:
- Provide clear access to the service areas
- Inform us of any specific requirements or concerns
- Ensure pets are secured during service hours
6. Service Guarantee
We stand by the quality of our work. If you are not satisfied with our service, contact us within 48 hours for remediation.
6.1. Satisfaction Guarantee
Your satisfaction is paramount. We aim to address and rectify any issues promptly.
7. Privacy Policy
Your privacy is important to us. We collect and use your personal information solely for service purposes and will not share it with third parties without your consent.
7.1. Data Protection
We implement appropriate security measures to protect your data from unauthorized access or disclosure.
8. Termination of Services
We reserve the right to terminate services if terms are violated. Reasons for termination include non-payment, misconduct, or unsafe conditions.
8.1. Notice of Termination
Clients will be notified of termination via the provided contact details, outlining the reasons and any outstanding obligations.
9. Changes to Terms and Conditions
Hedge Trimming Coney Hall may update these terms from time to time. Clients will be informed of significant changes, and continued use of our services constitutes acceptance of the updated terms.
10. Governing Law
These terms are governed by and construed in accordance with the laws of the jurisdiction in which Hedge Trimming Coney Hall operates.
11. Dispute Resolution
Any disputes arising from these terms shall be resolved through negotiation. If unresolved, disputes will be subject to mediation or arbitration.
11.1. Mediation Process
Both parties agree to seek a mutually acceptable resolution through mediation before pursuing legal action.
12. Force Majeure
Hedge Trimming Coney Hall is not liable for delays or failures in service due to circumstances beyond our control, including natural disasters, acts of government, or other unforeseen events.
13. Acceptance of Terms
By engaging our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
14. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
15. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Hedge Trimming Coney Hall regarding our services.